First - can I say - I LOVE this software.  We used it to replace some paid software with major bugs and no customer service, and all my operators are overjoyed. 

I do have a question though.  Version 2.1.5, IE7.  If an operator has two chats going on at once, when a customer sends a message it brings that window into focus.  Which is great with only one chat, but with two chats, if customer a sends while you're typing to customer b, the text you were typing starts again in teh wrong window.  does that make any sense?  Is there a way to turn this feature off??