<?php
// Copyright 2005 Help Center Live. All Rights Reserved
// This file is part of Help Center Live.
// Help Center Live is free software; you can redistribute it and/or modify
// it under the terms of the GNU General Public License as published by
// the Free Software Foundation; either version 2 of the License, or
// (at your option) any later version.
// Help Center Live is distributed in the hope that it will be useful,
// but WITHOUT ANY WARRANTY; without even the implied warranty of
// MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
// GNU General Public License for more details.
// You should have received a copy of the GNU General Public License
// along with Help Center Live; if not, write to the Free Software
// Foundation, Inc., 59 Temple Place, Suite 330, Boston, MA 02111-1307 USA
// Contributors: Michael Bird
// File Comments:
// This file contains configuration settings that need to altered
// in order for Help Center Live to work, and other settings that
// we thought you might want to change. Read the comment before
// each string in order to understand what it should contain */
// $Id: config.php,v 1.19.2.1 2007/06/22 20:34:38 mlzhosting Exp $
// Database info
// Your database DNS host name, usually localhost
$conf['host'] = 'localhost';
// The name of the database that contains/will contain the HCL
// tables.
$conf['database'] = 'database';
// The username used to access the database.
$conf['username'] = 'username';
// The password for this username
$conf['password'] = 'password';
// You may want to make the tables have a prefix if it is a shared database
$conf['prefix'] = 'hcl_';
// The length of time in seconds that the database cache will be kept
$conf['expire'] = 86400; //24 hours
// Installation info
// If you have safe_mode set to 'on' in your php.ini, change this to true
$conf['safe_mode'] = false;
// The URL where HCL is installed
$conf['url'] = '
http://www.belite.de/support'; // Monitor visitor activity as well as chats in the request monitor
$conf['monitor_traffic'] = true;
// The polling method you wish to use
$conf['poll'] = 'load_balanced';
// Block IP's from starting a chat - comma separated list.
$conf['block'] = '0.0.0.0, 255.255.255.255';
// Allow booting of operators
$conf['boot_client'] = true;
// Regional info
// The language you wish to use
$conf['lang'] = 'english';
// Time offset from GMT
$conf['offset'] = 0;
// Misc info
// Your company or web site's name
$conf['company'] = 'beLite';
// The template you wish to use
$conf['template'] = 'G';
// Will display a link to the forum if chat request fails as
// well as the default trouble ticket / email links
$conf['forum_show'] = false;
// The URL where the forum is installed
$conf['forum_url'] = '
http://www.example.com/forums'; // The format that the operator's name is displayed in chats
// you can use USERNAME, FIRSTNAME and LASTNAME
// $conf['operator_name'] = 'FIRSTNAME LASTNAME';
// $conf['operator_name'] = 'FIRSTNAME LASTNAME (USERNAME)';
// $conf['operator_name'] = 'USERNAME';
$conf['operator_name'] = 'FIRSTNAME';
// Text size of the text in the chat window (in pixels)
$conf['text_size'] = '10';
// The size of the visitors chat window
$conf['chat_width'] = '400';
$conf['chat_height'] = '415';
// The size of the operator's chat window
$conf['chat_op_width'] = '400';
$conf['chat_op_height'] = '600';
// The size of the operator chat window
$conf['opchat_width'] = '400';
$conf['opchat_height'] = '400';
// The size of the request monitor
$conf['monitor_width'] = '400';
$conf['monitor_height'] = '400';
// The size of the visitors information popup
$conf['info_width'] = '400';
$conf['info_height'] = '300';
// The size of the initiate chat popup
$conf['initiate_width'] = '400';
$conf['initiate_height'] = '250';
// Timers
// The default settings should be ok.
// The number of second to put a chat on hold
$conf['chat_hold'] = '1800';
// The number of seconds the operator has to accept chat before
// it polls to next operator
$conf['session_timeout'] = '30';
// The number of miliseconds to refresh the tracker.
// This checks for initiated chat requests and updates the
// visitors timer so they do not reamin idle and timeout
$conf['tracker_refresh'] = '10000';
// The number of seconds the visitor can remain idle until
// they timeout.
$conf['traffic_timeout'] = '60';
// The number of seconds the visitor can remain idle until
// their total time on site updates as a new visit.
// Note that if this is different to $conf['traffic_timeout'] and the
// user revisits a page after between the $conf['traffic_timeout']
// and $conf['traffic_newvisit'] period the traffic monitor will not
// refresh to show the visitor again.
$conf['traffic_newvisit'] = '60';
// The number of milliseconds to refresh the chat window to check
// for new chat messages recommended is 3000 to 6000
$conf['chat_refresh'] = '3000';
// The number of seconds until the chat session times out
$conf['chat_timeout'] = '60';
// The number of miliseconds to refresh the cobrowse tracker.
// This checks for new cobrowse, coforms and comarkers activity.
$conf['cobrowse_refresh'] = '8000';
// The number of milliseconds to refresh the request monitor to check
// for any new visitors or chat requests recommended is 3000 to 5000
$conf['monitor_refresh'] = '5000';
// The number of seconds the operator can remain idle until
// their status changes to offline
$conf['live_timeout'] = '40';
// The number of milliseconds to show the initiate image
$conf['initiate_timeout'] = '120000';
?>
