Although, all being said and done - I would still like to see a new window's client for several reasons.
1. It can reside in the system tray - out of the way.
2. It could auto log me on and off based on computer activity. (Sometimes I'm away from the computer for more than an hour and forget to log-off).
3. It could keep logs of all activity (visitors, chats, etc in easily accessible log files).
I've noticed that I sometimes have to keep two browser windows open for HCL - the original system log-in window and the monitoring window. Sometimes if I close the login window - after a while, I get logged off although I never realize it through the monitoring window. Needless to say, either my desktop or taskbar start to get crowded as the day goes on