Help Center Live Community
June 19, 2013, 02:16:09 AM *
Welcome, Guest. Please login or register.

Login with username, password and session length
News:
 
   Home   Help Search Login Register  
Help Center Live Community > Support > Installation Help & Software Support (Moderators: HCL Admin, SpenserJ) > Chat Request
Pages: [1]   Go Down
« previous next »
  Print  
Author Topic: Chat Request  (Read 4188 times)
port
Not too much to say...
*
Offline Offline

Posts: 1
« on: June 26, 2007, 04:59:48 AM »
For Help Center Live .When a user requests a chat, after about 25 seconds the page goes to "Sorry we were unable to connect you" and prompts them to fill out a ticket. Is their a way to increase the time before that happens to maybe 2 minutes. I was looking for which page to edit and what i need to change.

Help is appreciated.
Logged
HCL Admin
Administrator
HCL Superstar
*****
Offline Offline

Posts: 882


WWW
« Reply #1 on: June 26, 2007, 05:07:24 AM »
All the timeouts are currently in the config.php file.

They are hitting the operator timeout.  If your the only operator, it's probably best to raise this to more then 30 seconds which is the default.
Logged
how may I help you today?
Pages: [1]   Go Up
  Print  
« previous next »
 
Jump to:  

Powered by MySQL Powered by PHP Powered by SMF 1.1.8 | SMF © 2006-2008, Simple Machines LLC Valid XHTML 1.0! Valid CSS!
Page created in 0.158 seconds with 20 queries.

Google visited last this page June 07, 2013, 03:26:45 PM